We only collect basic personal data about you which does not include any sensitive personal data or location-based information. This does however include your name and your email address. You are responsible for creating your account password when signing up with us and we will never ask you for it.
We need to know your basic personal data in order to provide you with an account which will allow you access to our service. Some of this data may also be required to provide maintenance and troubleshooting, if the need arises while your lexiQA account is still active. We will not collect or even ask for any personal data from you which we do not need in order to provide and oversee this service to you. If you choose to withhold any personal data required for the creation of your account, it will not be possible for you to gain access to our service.
We use the personal data you provide to operate, maintain, enhance and provide all features of our service, including communication, maintenance and troubleshooting when required.
All the personal data we collect is processed by our staff in the EU, however for the purposes of IT hosting and maintenance this information can be stored on servers within the United States of America, the European Union or any other country in which lexiQA or one of its affiliates or service providers maintain facilities. No third parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be found here.
We only retain personal data collected from a user for as long as the user’s account is active. Otherwise, this data is retained for a limited period of time as long as we need it to fulfill the purposes for which we initially collected it – unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. For example, we are required under UK tax law to keep your basic personal data normally required for billing/invoicing (name, physical address, email address, other contact details) for a minimum of 6 years after which time it will be destroyed.
Any of your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would also like to use your name and email address to inform you of our future service updates and business news, either via our blog or with a direct email. This is an opt-in service at the time of a user’s registration. This information is not shared with any other third party and you can unsubscribe at any time by contacting lexiQA’s team at info (at) lexiqa.net or through our website’s contact form.
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter promptly investigated at info (at) lexiqa.net or through our website’s contact form.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office in the UK.
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